79065 - MANAGEMENT SYSTEMS IN HEALTHCARE

Conoscenze e abilità da conseguire

At the end of the course student is introduced to the principles of quality management in healthcare organizations. By the end of the course, the student is able to: adopt a process perspective to quality management and improvement; understand variation in processes; examine and critique continuous improvement approaches; understand the importance of quality management in healthcare organizations; discuss and critically asses examples of implementations of lean management in healthcare; use of improvement tools; understand the role of performance measurement in continuous improvement; reconcile attempts to incremental and radical innovation in healthcare.

Contenuti

L'evoluzione dei modelli di gestione delle aziende sanitarie: medarchia, burocrazia, New Public Management, governance.

La funzione di controllo.

I principi alla base della progettazione di sistemi di controllo efficaci.

Il controllo delle entrate e delle uscite.

Il controllo economico: bilanci e indici di bilancio.

Il ciclo del controllo di gestione: pianificazione, budgeting, misurazione della performance, reporting.

Il controllo della performance in prospettiva multi-dimensionale.

Testi/Bibliografia

Carr M., Beck M. (2022), Healthcare Management Control, London and New York: Routledge.

Letture aggiuntive messe a disposizione dal docente.

Metodi didattici

The learning approach combines lectures, case discussions and role plays, group work and independent study. Out of the 125 hours of work earmarked for this module, students are expected to allocate:

* 30 hours to classroom activities

* 20 hours to graded and ungraded group assignments

* 75 hours to independent study

Cases and role plays are meant to bring a chunk of the real world into the classroom, where students can examine the situation, agree on the nature of the problem, explore optional approaches to dealing with it, and discuss the consequences of alternative courses of action.

Modalità di verifica e valutazione dell'apprendimento

ATTENDING STUDENTS

For attending students, the assessment of learning is based on two components:

* group assignment weighting up to 8/30s, i.e. 25% of the final grade;

* final written exam (three open-ended questions out of four)weighting up to 24/30s, i.e. 75% of the final grade.

The status of attending student and the points you earned with the group assignment are unaffected up until September 2024 in case you:

* withdraw from the exam;

* fail the exam;

* reject the grade.

NON-ATTENDING STUDENTS

For non-attending students, the assessment of learning is based on a final written exam (four open-ended questions out of four) weighting up to 32/30s, i.e. 100% of the final grade.

GRADING SYSTEM

* < 18 = fail; the student cannot apply the basic concepts of the module to real-world problems

* 18 - 22 = fair; the student is able to apply the basic concepts of the module mechanically to real-world problems, but fails to understand how to use them for decision-making

* 23 - 26 = good; the student applies the concepts learnt during the module to real-world problems and demonstrates a somewhat critical perspective

* 27 - 30 = very good: the student applies the concepts learnt during the module to real problems, demonstrates a critical perspective, suggests courses of actions and presents his or her ideas in a convincing way

* 30 hons. = excellent: the student applies the concepts learnt during the module to real-world problems, demonstrates a critical perspective, suggests courses of actions, presents his or her ideas in a convincing way and demonstrates the ability to link different disciplinary areas

Orario di ricevimento

Consulta il sito web di Luca Giovanni Carlo Brusati