75973 - HUMAN RESOURCE MANAGEMENT AND LEADERSHIP

Conoscenze e abilità da conseguire

This course provides an examination of the roles and functions of human resource management in service organizations. The course examines how HR functions and techniques help an organzation to perform effectively and assist organizations to achieve a competitive advantage through the "service people".

Contenuti

• Human Resource Management: Globalization and HRM; Domestic HRM and International HRM; Home, Host and Third country employees; Organization and National Cultures; M&A and the role of HRM
• Diversity management and Team dynamics: Explore levels and types of diversity in organizations; Surface and Deep-level diversity; How to manage and leverage diversity; Group design and composition; Common problems in group functioning; Managing role conflict and role ambiguity
• Attracting People: Tactics, techniques and sources of recruitment, local and global; Importance of attracting qualified candidates; Selection techniques, tests and interviews; Outsourcing; Headhunters
• Careers management: Career Planning; Tactics for Career Management
• Developing People: Training; Development; Learning organization; On the job training and developing people’s potential; Appraisal performance; Feedback skills
• Foundations of Individual Motivation: Classical motivational theories and approaches; Equity theory; Expectancy theory; Goal setting; Different approaches to job design
• Rewarding People: Remuneration elements; Compensation package; Types of rewards: financial and non-financial; Administering benefits; Employee recognition
• Management by Objectives: Structure and Practical Examples
• Labor Relations: The actors in the labor relations: State, Employers and Trade Unions; History of Trade Unions; The roles of TU in the world; Industrial relations practices; Employment and Unemployment
• Leadership: Evolution of Leadership theories; Trait perspective; Behavioral theories; Transformational leadership; Contingency perspectives and LMX

Testi/Bibliografia

• Kreitner, R., & Kinicki, A. (2013). Organizational behavior (10th ed.) McGraw-Hill/Irwin: New York (chapters 1, 4, 8, 10, 11 and 16).
• Armstrong, M. & Taylor, S. (2014). Armstrong’s handbook of Human Resource Management Practice. 13th revised edition. Kogan Page Ltda.
• Additional material distributed during the lessons

Facultative readings:

• Clegg, S., Kornberger, M. and Pitsis, T. 2009. Managing & Organizations: An introduction to theory & practice. 2 ^th Edition. London: Sage Publications.
• Buhler, P. (2002). Human Resource Management: All the information you need to manage your staff and meet your business objective. Streetwise Publication.
• Harzing, A.W. and Pinnington, A. H. 2011. International Human Resource Management. 3^thEdition. London: Sage Publications.

Metodi didattici

There are three contact hours per session with key concepts, methods and techniques being introduced via lectures. Group discussion, case studies, video materials and group assignments will be used to combine conceptual and experential approaches.

Modalità di verifica e valutazione dell'apprendimento

Final grades will be based on class participation and case study presentations (40%) and a final written exam (60%).

Orario di ricevimento

Consulta il sito web di Daniele Mascia