Scheda insegnamento

  • Docente Rosana Silveira Reis

  • Crediti formativi 5

  • SSD SECS-P/10

  • Lingua di insegnamento Inglese

  • Campus di Rimini

  • Corso Laurea in Economia del turismo (cod. 8847)

  • Risorse didattiche su Virtuale

Anno Accademico 2019/2020

Conoscenze e abilità da conseguire

This course aims to provide the fundamental principles of organization design and behaviour. The student will learn how to properly apply the most important tools in the areas of organizational design and behaviour to improve firm performance. Business cases will be used to show how organizational tools and techniques can be adopted with efficacy in the context of the travel, tourism and hospitality industries.


  • Management, Organizations and Organization Design
  • Organizational Theories: scientific management, classical school of administration, human relations school, contingency theories, resource-dependence theory, institution theory, organizational ecology, decision making.

  • Organization Models: functional, multidivisional and matrix structures; hybrid models

  • Organization Behavior: historical foundations of OB theories

  • Managing individuals: ability versus aptitude; perceptions and attributions

  • Managing motivation: classical and contemporary theories and their limitations

  • Managing groups and teams: functions; models, structures and norms, startups teams

  • Managing cultures: the impact of organizational culture at work; the functions of organizational culture

  • Managing process and people: decision-making process; conflict process

  • Managing leading and coaching: leaders vs managers; theories of leadership


Daft, R.L Organization Theory and Design. 11th Edition. Cengage Learning, 2010 (selected chapters).

Kinicki, A. and Kreitner, R. 2009. Organization Behavior: key concepts, skills & best practices. New York: McGraw-Hill Companies, Inc (selected chapters).

Additional readings and case study material will be provided in class.

Metodi didattici

There will be 9 contat hours per week with the key concepts, methods and techniques being introduced via lectures. In addition to formal lectures, we will use group discussion, cases, and video materials in order to combine conceptual and experiential approaches.

Modalità di verifica e valutazione dell'apprendimento

Group assignments: 30%

Final written exam: 70%

Strumenti a supporto della didattica

This course will be online.

Orario di ricevimento

Consulta il sito web di Rosana Silveira Reis