- Docente: Mariella Miraglia
- Credits: 6
- SSD: ECON-08/A
- Language: English
- Teaching Mode: In-person learning (entirely or partially)
- Campus: Rimini
- Corso: Second cycle degree programme (LM) in Service Management (cod. 6804)
Learning outcomes
At the end of this course students know how to examine roles and functions of human resource management (HRM) and leadership in service organizations. The course specifically examines how HRM functions and techniques to help organizations perform and innovate effectively and to gain a competitive advantage through the "service people". The course also highlights the core leadership skills and characteristics that are instrumental to effectively manage high-performing and innovative individuals and teams to deliver service excellence.
Syllabus
The syllabus has not been published yet.
Office hours
See the website of Mariella Miraglia