96257 - Methods and Techniques for Social Work I

Learning outcomes

At the end of the course the student: - knows the fundamental and constituent elements of social service and is able to delve into its historical-cultural, theoretical and methodological aspects; - possesses methodological knowledge relating to the carrying out of intervention and social action activities; - is able to build gradual connections and analyze the methodological structure that guides social action; - is able to apply basic knowledge on the organization of social services.

Course contents

This course is designed to guide students through the foundational aspects of the social work profession, with a particular focus on working methods and everyday tools. Emphasis will be placed on the challenges and risks frequently encountered by practitioners, also considering their historical evolution.

Students will explore key professional tools and related methodologies, including:

• the professional interview

• home visits

• the social case file

• multidisciplinary teamwork

• professional supervision

• social mediation

Each topic will be addressed by examining the necessary competencies, appropriate and inappropriate professional behaviors, techniques for delivering feedback, and strategies for managing complex or critical situations.

The course will also examine the distinctive features of social work in various fields of practice, primarily—but not exclusively—focusing on: older adults, people with disabilities, prison settings, and migrant populations. Discussions with experienced professionals will provide students with a broad and multifaceted understanding of the areas in which social workers operate.

Interactive components—such as role-plays and classroom exercises in pairs or small groups—will encourage active student participation. These activities will offer a first-hand approach to complex situations, support the analysis of encountered difficulties, and help identify possible coping strategies.

Please note: attendance is mandatory for at least 50% of the sessions.

Readings/Bibliography

The reference texts for the final evaluation are:

Bertotti T., Fazzi L., Rosignoli A. (2021), Il servizio sociale: le competenze chiave, Roma, Carocci (capitoli 2, 4, 6, 8)

Cabiati E. (2020), La visita domiciliare in tutela minorile, Trento, Erickson

Maggio M., Mantovani F. (2025), Come (so)stare nel colloquio. Spunti di riflessione e lezioni chiave per la formazione in servizio sociale, BUP, Bologna.

Raineri M. L., Corradini F. (2022), Linee guida e procedure di servizio sociale, Trento, Erickson (capitoli 4, 6, 15, 17, 19)

Teaching methods

The course will combine theoretical lectures with in-depth seminars and experience-sharing sessions conducted by external professionals. These enrichment activities will include case-based discussions, hands-on exercises, and collaborative group work.

Assessment methods

Attendance is a prerequisite for taking the final exam.

The final assessment consists of an oral exam designed to verify whether the student has comprehended the content of the required readings and developed a comprehensive and integrated understanding of the topics covered. Students are not expected to recite the material by heart, but to communicate it in their own words, demonstrating that they have internalized and critically processed the material. They should display clarity of expression and use professional and discipline-specific terminology appropriately.

In addition, three in-class exercises will be proposed (all lasting 75 minutes):

• One group assignment based on a case study, presented in written form
• One individual assignment based on a case study, presented in written form
• One individual test on theoretical content, consisting of multiple-choice or short-answer questions

These exercises may be assessed and, if the student wishes, each may contribute up to one-third of the final grade.

The exam is passed with a minimum grade of 18 out of 30. Final grades range from 18 to 30 with honors (cum laude). The ability to draw connections between different topics and readings is a crucial requirement for achieving a grade higher than 28.

Grades from in-class exercises may be retained until the September 2026 exam session. A final grade based solely on in-class exercises can be officially recorded only with the written consent of the student. Detailed instructions will be provided during the course lectures.

 

Teaching tools

Lectures, written exercises, group work in person

Students with specific learning disorders (SLD) or temporary/permanent disabilities are strongly encouraged to contact the University’s dedicated support office in advance: https://site.unibo.it/studenti-con-disabilita-e-dsa/en/for-students . The office will provide guidance on possible accommodations. Any proposed adaptations must be submitted to the course instructor at least 15 days in advance and will be evaluated in relation to the learning objectives of the course.

Office hours

See the website of Manuela Maggio