- Docente: Renata Galatolo
- Credits: 6
- SSD: M-PSI/01
- Language: Italian
- Teaching Mode: Traditional lectures
- Campus: Bologna
- Corso: Second cycle degree programme (LM) in Semiotics (cod. 8886)
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from Feb 10, 2026 to Mar 17, 2026
Learning outcomes
At the end of the course, students will be able to analyze examples of social interaction in different contexts, using the conversation analysis and discursive psychology methodologies. Students will learn to analyze interpersonal communication, addressing both verbal and gestural behaviors (gestures, gazes, body postures).
Course contents
The course topic is institutional interaction. The aim of the course is to analyse the functioning of institutions through the detailed analysis of interaction. A special attention is paid to power dynamics and identity issues.
Lesson 1: An introduction to the analysis of social interactions
Lesson2:An introduction to the analysis of social interactions
Lesson 3: Data Analysis
Lesson 4: Institutional interaction: the case of emergency calls
Lesson 5: Data Analysis
Lesson 6: Interaction in court
Lesson 7: Data Analysis
Lesson 8: Doctor-patient interaction
Lesson 9: Students' presentations
Lesson 10: Students' presentation
ERASMUS STUDENTS SHOULD CONTACT THE TEACHER TO AGREE ON TIMES AND MODALITIES OF THE EXAM.
Students with disabilities and Specific Learning Disorders (SLD)
Students with disabilities or Specific Learning Disorders are entitled to special adjustments according to their condition, subject to assessment by the University Service for Students with Disabilities and SLD. Please do not contact teachers or Department staff, but make an appointment with the Service. The Service will then determine what adjustments are specifically appropriate, and get in touch with the teacher.
For more information, please visit the page:
https://site.unibo.it/studenti-con-disabilita-e-dsa/en/for-students
Readings/Bibliography
Readings for Students enrolled in Semiotica:
J. Heritage & S. Clayman (2010) Talk in Action. Interactions, Identities and Institutions, Wiley-Blackwell. Parti 1, 2, 3 e 4.
Giolo Fele (2007) L'analisi della conversazione, Bologna, Il Mulino.
Non attending students must also read the following texts:
Galatolo, R. (2007) Active Voicing in Court, in Holt E. & Clift R. (eds.) Reported Speech in Interaction,CUP.
Galatolo R. (2014) “Identities in Court: participation framework and the judge’s role” , in L. Greco, L. Mondada & P. Renaud (eds.) Identities in Interaction, Lambert – Lucas Edition: 137-156.
The texts will be available in PDF format on the platform Virtuale.
Teaching methods
- Seminar lessons
- Papers' discussion
- Collective and individual data analysis
Assessment methods
Attending students will make a power point presentation of a paper on medical interaction. The paper will be chosen among the list of papers proposed by the teacher. The presentation will be evaluated according to the students' capacity of organizing it also addressing the main themes of the course and the main problematic of medical interaction. The student's oral expression capacity will be evaluated as well.
Non-attending students: oral examination based on the texts listed in the Readings Section.
The oral exams will be held in the following months:
September: students from past years
November: Students from past years
January: Students from past years
March: Students from past years and of the current year
May: Students from past years and of the current year
June: Students from past years and of the current year
ERASMUS STUDENTS SHOULD CONTACT THE TEACHER TO AGREE ON TIMES AND MODALITIES OF THE EXAM.
Students with SLD or temporary or permanent disabilities. It is necessary to contact the relevant University office (https://site.unibo.it/studenti-con-disabilita-e-dsa/en) with ample time in advance: the office will propose some adjustments, which must in any case be submitted 15 days in advance to the lecturer, who will assess the appropriateness of these in relation to the teaching objectives.
Teaching tools
Laptop for watching and listening interactional data;
Interactional data issued from the web;
Transcripts of interactional data;
Video projector.
Office hours
See the website of Renata Galatolo
SDGs



This teaching activity contributes to the achievement of the Sustainable Development Goals of the UN 2030 Agenda.