You are here: Home > Study > Course units, transferable skills, MOOCs > Course unit catalogue > 2026/2027 Strategic Cost Management in Service Industries

B1793 - Strategic Cost Management in Service Industries

Academic Year 2026/2027

  • Docente: Enrico Supino
  • Credits: 6
  • SSD: ECON-06/A
  • Language: English
  • Teaching Mode: In-person learning (entirely or partially)
  • Campus: Rimini
  • Corso: Second cycle degree programme (LM) in Service Management (cod. 6804)

Learning outcomes

At the end of the course students can manage information systems that help managers to make long-term decisions and monitor company strategies. Since financial performance are driven by non-financial drivers like product quality, process efficiency, customer satisfaction and knowledge, the course provides the opportunity to learn the most widely known multidimensional control systems (Balanced ScoreCard, Key Performance Indicators etc.) and addresses some issues related to the multiplicity of metrics used, the strengths and the limitations of such multidimensional control systems and their effective employment in practice

Syllabus

The syllabus has not been published yet.

Office hours

See the website of Enrico Supino