12606 - Communication Psychology

Learning outcomes

The Course is meant to offer a survey of the main theoretical models and analitycal methodologies of interpersonal communication. It focuses on miscommunication, on the links between narrative and interaction, and on implicit and non-verbal communication.

Course contents

ATTENTION please: from the examination date of 29 january 2014 the procedure will change. The examination will consist in a multiple-choice test that will take place in the laboratories of the Scuola di Lettere e Beni Culturali (the lab will be specified for each examination date).

I Module

The first module will address the main theoretical models and methods used in analysing interpersonal communication. The evolution from the linear model of communication to the concept of interaction and activity systems will be treated.

II Module: Prof.ssa Roberta Lorenzetti

The second module will focus the dynamics of relation and emotion in interaction. In particular the following topics will be treated:

- relations' motivation and function

- Transactional Analysis

- listening, empathy and consciousness

- assertivity and emotions

Readings/Bibliography

Module I - Prof.ssa Galatolo

Bibliographic references are the same for attending and unattending students

Bruner, J. (2002) La fabbrica delle storie. Diritto, Letteratura, vita. Roma, Laterza.     
Galatolo, R. (2007) Agentività, colpa e responsabilità. Forme di mitigazione dell'agentivitànelle testimonianze in tribunale, in A. Donzelli e A. Fasulo ( a cura di) Agency e linguaggio, Roma, Meltemi: 195-214.
Galatolo, R. (2004) La narrazione nella conversazione. (Di) mostrare l'ascolto e la comprensione, in R. Lorenzetti e S. Stame ( a cura di) Narrazione e Identità, Roma, Laterza.        
Ochs, E. (tr.it. 2006) « Fuori luogo. Uno sguardo narrativo sull'agorafobia », in A. Fasulo & L. Sterponi (a cura di) Linguaggio e cultura, Carocci, Roma: 249-284. 
Zucchermaglio, C. e Fasulo, A. (2006) Narrazioni e agire organizzativo, in C. Zucchermaglioe F. Alby (a cura di) Psicologia culturale delle organizzazioni, Roma, Carocci: 129-149.

Module II

Enrico Cheli (2005). Relazioni in armonia. Sviluppare l'intelligenza emotiva e le abilità comunicative per stare meglio con gli altri e con se stessi.  Milano, Franco Angeli cap. 4, 5, 6, 7

Domenico Di Lauro (2011). Manuale di Comunicazione Assertiva. MI: Xenia edizioni

Teaching methods

I module: lectures and group exercices of communicative situations

II module: lectures, critical discussion of self-perception and self-evaluation tests, simulated group activities

Assessment methods

ATTENTION please: from the examination date of 29 january 2014 the procedure will change. The examination will consist in a multiple-choice test that will take place in the laboratories of the Scuola di Lettere e Beni Culturali (the lab will be specified for each examination date).

Erasmus students and the students of other exchange programs are kindly required to contact Prof. Galatolo and Lorenzetti to decide the oral examination's date

Teaching tools

Overhead projector for pictures presentation, PC for ppt, word or audio files use

Office hours

See the website of Roberta Lorenzetti

See the website of Renata Galatolo