12606 - Communication Psychology

Learning outcomes

The Course is meant to offer a survey of the main theoretical models and analitycal methodologies of interpersonal communication. It focuses on miscommunication, on the links between narrative and interaction, and on implicit and non-verbal communication.

Course contents

I Module

The first module will address the main theoretical models and methods used in analysing interpersonal communication. The evolution from thelinear model of communication to the concept of interaction and activity systems will be treated.

II Module: Prof.ssa Roberta Lorenzetti

The second module will focus the dynamics of relation and emotion in interaction. In particular the following topics will be treated:

- relations' motivation and function

- Transactional Analysis and Voice Dialogue

- listening, empathy and consciousness

- assertivity and emotions

Readings/Bibliography

Module I

Bibliographic references - obligatory- for the Module I (Prof.ssa Galatolo), both for attending students and for unattending students

The texts are available in thetyping centre “Centro copie Lame”, Via Lame 106/a.

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C. Bazzanella (2008) Linguistica e pragmatica del linguaggio. Un'introduzione, Bari, Laterza: Seconda parte, Cap. 3 e 4.

R. Galatolo (2004) “La narrazione nella conversazione. Dimostrare l'ascolto e la comprensione”, in R. Lorenzetti e S. Stame ( a cura di) Narrazione e identità, Roma Laterza: 111- 136.

L. Gavioli (1999) “Alcuni meccanismi di base dell'analisi della conversazione”, in R. Galatolo e G. Pallotti (a cura di) La conversazione, Milano, Raffaello Cortina: 43-66.

G. Mantovani (2003) “I metodi qualitativi in psicologia. Strumenti per una ricerca situata”, in G. Mantovani e L. Spagnolli (a cura di) Metodi qualitativi in psicologia, Bologna, Il Mulino: 15-46.

L. Mondada “Multimodalità e multi-attività nelle conversazioni a tavola”, in M. Fatigante, L. Mariottini, E. Sciubba Lingua e Società, Milano Francoangeli: 88-106.

Module II

Enrico Cheli (2005). Relazioni in armonia. Sviluppare l'intelligenza emotiva e le abilità comunicative per stare meglio con gli altri e con se stessi. Milano, Franco Angeli cap. 4, 5, 6, 7

Franco Nanetti (2008). Assertività ed emozioni. Manuale di formazione integrata alla comunicazione efficace. Bologna: Pendragon, cap. 1, 2, 3, 4, 5

Teaching methods

I module: lectures andgroup exercicesof communicative situations

II module: lectures, critical discussion of self-perception and self-evaluation tests, simulated group activities

Assessment methods

A written examination (open questions - answers of limited extension )is required.

The examinationis passed only if:

- the answer to all the written questions is given

-each answer reaches the sufficient score

Teaching tools

Overhead projector for pictures presentation, PC for ppt, wordor audio files use

Office hours

See the website of Roberta Lorenzetti

See the website of Renata Galatolo