Student Ombudsman

The role of the Student Ombudsman, envisaged in art. 15 of the University Statute, is to receive reports on dysfunctions and restrictions affecting the rights of students. This independent body does not report hierarchically or functionally, in any way, to University Bodies and exists solely to ensure compliance with current regulations.

Notice

Please note that the face-to-face appointments with the Student Ombudsman in April 2022 will be held at the Accademia delle Scienze, Via Zamboni n. 31, Bologna, on the following days:

  • 13 April 2022 from 10:00 a.m. to 12:00 p.m.
  • 27 April 2022 from 10:00 a.m. to 12:00 p.m.

The appointments for the following months will be held in the Magna Charta room, Palazzo Paleotti, Via Zamboni n. 25, Bologna, on the following days:

  • 10 May 2022 from 10:00 a.m. to 12:00 p.m.
  • 17 May 2022 from 10:00 a.m. to 12:00 p.m.
  • 25 May 2022 from 10:00 a.m. to 12:00 p.m.
  • 7 June 2022 from 10:00 a.m. to 12:00 p.m.
  • 14 June 2022 from 10:00 a.m. to 12:00 p.m.
  • 21 June 2022 from 10:00 a.m. to 12:00 p.m.
  • 5 July 2022 from 10:00 a.m. to 12:00 p.m.

To request a face-to-face meeting with the Student Ombudsman, please send an e-mail to garante@unibo.it with a brief description of the problem and a request for a face-to-face meeting. The Student Ombudsman will then determine whether to set up the appointment and communicate the date and time of the meeting.

The Student Ombudsman will continue to receive all requests by email via the dedicated mailbox and, if required, can also arrange meetings via Microsoft Teams in addition to face-to-face appointments.

Student Ombudsman in office

Currently, the Student Ombudsman is Mr Giuseppe Colonna, former magistrate, and President of the Court of Appeal of Bologna.

Principal functions

The principal functions are specified in the Regulations for the Student Ombudsman.

Students can contact the Ombudsman to report any forms or types of abuse, dysfunctions, shortfalls, delays, violations of the law or the principles of good administration, failure to respect the values and rules laid down in the University's Code of Ethics or the principles and rights specified in the University Statute, by teachers or other University personnel, or attributable to University Bodies or the general or peripheral Administration in the conduct of administrative activities, for acts or omissions or conduct that is solely intended to be intimidating, hostile, degrading, humiliating or offensive.

The Student Ombudsman monitors the teaching, research and service activities of the University of Bologna with an impact on the rights and interests of the University's students, to ensure that they are carried out in compliance with the values and rules laid down in the University's Code of Ethics and the principles and rights specified in the University Statute.

Based on the reports received or acting independently, the Ombudsman does everything necessary to investigate the facts in order to identify possible solutions, having regard for the functions of the Bodies, Structures and Administrative Offices, as well as the characteristics of the cases concerned.

Students who contact the Ombudsman are entitled to anonymity. In fact, the Student Ombudsman works confidentially, in compliance with the right to anonymity of the student and any witnesses, and keeps secret the data and information obtained while performing the assigned functions.

How to contact the Ombudsman

The Student Ombudsman takes action based on applications and/or reports presented in writing, by telephone or in person. Students are invited to accompany their requests for appointments with a brief description of the matter raised, so that the investigation can make an effective start and a check can be made that the matter falls within the responsibilities of the Ombudsman.

For further information, students can:

  • for information, students may request an appointment in person on the days listed in the "Notice" section
  • send an e-mail to: garante@unibo.it or send their reports by post to Via Marsala n. 49 (state “for the Student Ombudsman” on the envelope)
  • telephone 051 20 99141 on Wednesdays between 11:00 and 13:00 meet the Ombudsman by appointment, to be agreed by e-mail or telephone
  • call the secretariat, Dr. Camilla Mazzoli, at 051 2080682 on Wednesday from 9:00 to 11:00
  • request an appointment via Microsoft Teams to be agreed with the secretariat