Student Ombudsman

The role of the Student Ombudsman, envisaged in art. 15 of the University Statute, is to receive reports on dysfunctions and restrictions affecting the rights of students. This independent body does not report hierarchically or functionally, in any way, to University Bodies and exists solely to ensure compliance with current regulations.

Notice

Please be informed that, as usual, during the Christmas season it is not possible to book appointments with the Student Ombudsman.
The e-mail service remains active; however, answers to any requests received during the festive period may be delayed due to the reduced availability of the administrative and teaching staff during this period.

Anyone wishing to book a meeting in person with the Student Ombudsman must send an email to garante@unibo.it briefly explaining the issue and requesting specifically a meeting in person. The Student Ombudsman will book the appointment and inform the student of the time.

The Student Ombudsman will continue to receive all requests via email at the dedicated address and if necessary, in addition to in person meetings, may set appointments via Microsoft Teams.

Student Ombudsman in office

The current Ombudsman is Francesco Scutellari, former magistrate and President of the Courts of Arezzo and Bologna, was appointed by the Academic Senate following a recommendation from the Rector.

Please be advised that Francesco Scutellari will leave office on 31 December 2021 and the new Student Ombudsman, Giuseppe Colonna, former President of the Court of Appeal of Bologna, will take office on 1 January. To allow the reorganization of the activities of the new Student Ombudsman, answers to requests received during January 2022 may be delayed.

Goodbye message from Francesco Scutellari

After almost six years, and not without regret, the 31st of December will be my last day as Student Ombudsman.

I would like to thank the Rector, the Academic Bodies, the teachers, the management, the technical and administrative staff, and especially the Ombudsman Office, for their trust and their precious, constant, and prompt assistance and collaboration, which has allowed the Office to provide important help, advice, and support to the students at the University of Bologna.

A special thanks also to all the students who with their numerous requests have contributed to drawing attention and allowing to focus on multiple topics which have often been taken on board by the Academic Bodies.

The relationship of cordial trust I established with most students has made it an enriching and gratifying experience from both a cultural and human point of view.
Hoping for an increasing involvement of all university components to meet the feasible and legitimate requests and aspirations of students, I wish my successor Giuseppe Colonna all the best with his new role.

Principal functions

The principal functions are specified in the Regulations for the Student Ombudsman.

Students can contact the Ombudsman to report any forms or types of abuse, dysfunctions, shortfalls, delays, violations of the law or the principles of good administration, failure to respect the values and rules laid down in the University's Code of Ethics or the principles and rights specified in the University Statute, by teachers or other University personnel, or attributable to University Bodies or the general or peripheral Administration in the conduct of administrative activities, for acts or omissions or conduct that is solely intended to be intimidating, hostile, degrading, humiliating or offensive.

The Student Ombudsman monitors the teaching, research and service activities of the University of Bologna with an impact on the rights and interests of the University's students, to ensure that they are carried out in compliance with the values and rules laid down in the University's Code of Ethics and the principles and rights specified in the University Statute.

Based on the reports received or acting independently, the Ombudsman does everything necessary to investigate the facts in order to identify possible solutions, having regard for the functions of the Bodies, Structures and Administrative Offices, as well as the characteristics of the cases concerned.

Students who contact the Ombudsman are entitled to anonymity. In fact, the Student Ombudsman works confidentially, in compliance with the right to anonymity of the student and any witnesses, and keeps secret the data and information obtained while performing the assigned functions.

How to contact the Ombudsman

The Student Ombudsman takes action based on applications and/or reports presented in writing, by telephone or in person. Students are invited to accompany their requests for appointments with a brief description of the matter raised, so that the investigation can make an effective start and a check can be made that the matter falls within the responsibilities of the Ombudsman.

For further information, students can:

  • send an e-mail to: garante@unibo.it or send their reports by post to Via Marsala n. 49 (state “for the Student Ombudsman” on the envelope).
  • telephone 051 20 99141 on Wednesdays between 11:00 and 13:00 meet the Ombudsman by appointment, to be agreed by e-mail or telephone.
  • call the secretariat, Dr. Camilla Mazzoli, at 051 2080682 from Monday to Friday from 9:00 to 11:00
  • request an appointment via Microsoft Teams to be agreed with the secretariat

The Student Ombudsman receive on Wednesday from 11:00 to 13:00 in Via Zamboni 35 (at the University Library BUB).