Course Unit Page

Academic Year 2017/2018

Learning outcomes

At the end of the course student knows the main psychological theories related to social exclusion, marginality, interpersonal and group relations and conflicts; he knows the psychological dynamics and skills related to the cultural mediator and how to design educational interventions in the fields of cultural mediation and social inclusion. Students also will be able to manage the practice of mediation, included communication and psychological skills.

Course contents

The course will be divided in two parts : the first will deal with the themes of social exclusion and ostracism. The topics will be treated from the point of view of social psychology, focusing on the processes and the psychological consequences that social exclusion can have on people . The second part will be on the conflicts and the mediation process as preventive practice of conflict .

The contents of the course are the following:

1. Theoretical specification of the concept of exclusion, ostracism and culture(s) from a psycho-social and cultural psychology point of view. An overview of Italian and foreign literature is given in relation these arguments

2. Theory of mediation is discussed widely (what it is, its milestones, what it consists of). Various types of mediation are taken as examples: cultural, political and familiar mediation.

  • 3. Cultural mediators (characteristics and skills) as well as mediation strategies are analysed, in order to point out their communicative aspects (empathic listening...).
  • 4. Mediation is analysed from a broad point of view, as well as discussion on power relation, professional and existential dilemmas, but also adequate solutions found out by mediators.


The books are the same for attending and not attending


Villano P. (2013) Fuori dai giochi. La psicologia di fronte all'esclusione sociale, Milano, Pearson.

Villano P. e Riccio B. (2008) Culture e mediazioni, Bologna, Il Mulino.

Putton A. e Fortugno M. (2015) Affrontare la vita. Che cos'è la resilienza e come svilupparla, Roma, Carocci.

A text at the choice between the following

1) Ardone R. e Chiarolanza C. (2007) Relazioni affettive. I sentimenti nel conflitto e nella mediazione, Bologna, Il Mulino. 

2) Mazzetti M. (2013) Il dialogo transculturale,Roma, Carocci.

3) Romito P., Folla N. e Melato M. (2017) La violenza sulle donne e sui minori. Una guida per chi lavora sul campo, Roma, Carocci.

4) Villano P. (2013) Pregiudizi e stereotipi , Roma, Carocci (nuova edizione)

Teaching methods

The lessons are frontal, with particular attention to the discussion set of themes emerged. Is appreciated the involvement of the student during the lessons, the questions and issues that can arise and that are particularly helpful both individual study and reflection in the group.

Assessment methods

Written test (4 open questions)

Teaching tools

classes with slides

Office hours

See the website of Paola Villano