B1815 - CHANGE MANAGEMENT IN THE SERVICE INDUSTRY

Learning outcomes

At the end of this course students get key scientific knowledge on organizational change and apply it to dissecting challenges in the service industry with particular reference to digital transformation and sustainability, as well as to developing tools for promoting strategic change in service organizations. In particular, the course sheds light on the managerial practices and techniques to identify change opportunities, evaluate, promote, and implement change within service organizations, as well to mobilize employee and team commitment to change process.

Assessment methods

Mark range:

• 18-19: knowledge of a very limited number of topics covered in the course and analytical skills that emerge only with the help of the teacher, expressed in an overall correct language;
• 20-24: knowledge of a limited number of topics covered in the course and ability to autonomous analysis only on purely executive matters, expression in correct language;
• 25-29: good knowledge of a large number of topics covered in the course, ability to make independent choices of critical analysis, mastery of specific terminology;
• 30-30 cum laude: excellent knowledge of the topics covered in the course, ability to make autonomous choices of critical analysis and connection, full mastery of specific terminology and ability to argue and self-reflection.

Office hours

See the website of Serena Di Sisto