93784 - PSICOLOGIA E SVILUPPO DELLE RISORSE UMANE

Learning outcomes

The student at the end of the course develops in-depth knowledge about the main methods of analysis of interpersonal communication (two-people and group) and acquire analytical and practical skills to develop their individual psychological resources and the psychological and relational resources needed to participate actively and facilitate group activity

Course contents

The programme is the same for students attending and non-attending

The first part of the course will cover the following topics:

• Interpersonal conflict: definition and phenomenology

• Conflict analysis in work and professional contexts

• The perspective of non-violent conflict management

• Mediation and negotiation

In the second part of the course, some negotiation and mediation techniques will be developed through group activities

Readings/Bibliography

Mandatory texts (the list will be updated at the beginning of the course):

· Robert J. Edelman (1996-2005). Interpersonal conflicts in work. Analyzing and resolving them without aggressiveness or passivity, TN: Ed. Erickson

· Ike Lasater (2011). Words that work in the world of work, Reggio Emilia: Ed. Esserci

· Marshall B. Rosenberg (2017). The words are windows (or walls), Reggio Emilia: Ed. Esser

· slides and other materials published on Virtuale

 Choice of texts (at least one of the following):

the list will be updated at the beginning of the lessons

• Oboth, M., Seils, G. (2012). Mediation in groups and organizations, Reggio Emilia: Ed. Esserci

• Charest, G.(2009). Living in a sociocracy. Reggio Emilia: Ed. Esserci

• Kohlrieser G. (2006-2011). The science of negotiation. Sperling & Kupfer

• Ury, W. (1991-2011). Negotiating in difficult situations. BG: Alessio Roberti ed.

• Rumiati, R., Pietroni, D. (2001). The negotiation, MI: Raffaello Cortina ed.

. Pietroni, D., Rumiati, R. (2012). The mediator. BO: The Mill

• Krishnamurti, J. (1994-200). On the conflict, Rome: Astrolabio

• Bombelli, M.C, Serrelli, E. (2021). The culture of respect. Beyond inclusion, Milan: Guerini Next
• Martin, F. (2016). The power of kindness, MI: Feltrinelli
• Malaguti, S. (2020). The gentle digital. Editions
• Fisher, R., Ury, W., Patton, B. (2022). The art of negotiation. Corbaccio ed.

Teaching methods

In-presence lessons

Assessment methods

The examination involves an oral interview focused on the contents proposed by the compulsory texts and those chosen by the student.
The main structure of Nonviolent Communication and its application to the world of work will be discussed.
It will address the issues of causes and consequences of interpersonal conflicts; difficulties with colleagues and users; harassment in the work environment and unsolvable conflict.
The oral interview can be supported in dedicated calls



People with disabilities and DSA

Persons with specific learning disabilities or disorders are entitled to special adaptations in relation to their condition, after evaluation of the University Service for Students with Disabilities and DSA. Please do not contact the teacher, but contact the Service for an appointment. It will be the responsibility of the Service to determine which adaptations are appropriate. More information at:
https://site.unibo.it/studenti-con-disabilita-e-dsa/it/per-studen

Teaching tools

PC for ppt, word or audio files use

Office hours

See the website of Roberta Lorenzetti