81837 - Psychological Processes of Social Exclusion and Mediation

Academic Year 2021/2022

  • Docente: Paola Villano
  • Credits: 8
  • SSD: M-PSI/05
  • Language: Italian
  • Teaching Mode: Traditional lectures
  • Campus: Bologna
  • Corso: Second cycle degree programme (LM) in Planning and managing of educational intervention in social distress (cod. 9228)

Learning outcomes

At the end of the course students know the main psychological theories related to social exclusion, marginality, interpersonal and group relations and conflicts; they know the psychological dynamics and skills related to the cultural mediator and how to design educational interventions in the fields of cultural mediation and social inclusion. Students will also be able to manage the practice of mediation, including communication and psychological skills.

Course contents

The course will be divided in two parts : the first one will deal with the themes of social exclusion and ostracism. The topics will be treated from the social psychology's point of view, focusing on the processes and the psychological consequences that social exclusion can have on people.

The second part will focus on the conflicts and the mediation process as preventive practices of conflict .

The contents of the course are the following:

1. Theoretical specification of the concept of exclusion, ostracism and rejection from a psycho-social and cultural psychology point of view. An overview of the Italian and foreign literature is given in relation with these arguments.

2. Theory of mediation is discussed widely (what it is, its milestones, what it consists of). Various types of mediation are taken as examples: cultural, political and familiar.

  • 3. Cultural mediators (characteristics and skills) as well as mediation strategies are analysed, in order to point out their communicative aspects (empathic listening...).
  • 4. Mediation is analysed from a broad point of view, as well as discussion on power relation, professional and existential dilemmas, but also adequate solutions found out by mediators.


The books are the same for attending and not attending students.

There are 5 texts to study, 4 the same for everyone:

Galli D. (2013) Mediazione e conflitti, Roma, Carocci.

Villano P. (2013) Fuori dai giochi. La psicologia di fronte all'esclusione sociale, Milano, Pearson.

4) Villano P. (2013) Pregiudizi e stereotipi, Roma, Carocci.

and 2 chapters - 3 and 5 - from Villano, P. e Riccio, B. (2008) Culture e mediazioni, Bologna, Il Mulino. The two chapters will be made available in the course's 'Learning Materials' virtual space ("Materiali didattici").


And 1 text of your choice from the following list:

1)  Beltramini L. (2020) La violenza di genere in adolescenza, Roma, Carocci Faber.

2)Merlone U. (2015) Negoziare in modo efficace, Bologna, Il Mulino.

2) Pasta S. (2018) Razzismi 2.0. Analisi socio-educativa dell'odio online, Brescia, Editrice Morcelliana.


Teaching methods

The lessons are frontal, with particular attention to the discussion set on themes emerged. It is appreciated the participation of the student during the lessons, the questions and issues that can arise and that are particularly helpful for both individual study and reflection in the group.

Assessment methods

Written test (4 open questions)

Teaching tools

classes with slides

Office hours

See the website of Paola Villano


No poverty Quality education Gender equality Reduced inequalities

This teaching activity contributes to the achievement of the Sustainable Development Goals of the UN 2030 Agenda.