Problems accessing University applications

If you cannot access an application using your credentials, this may be because of one of the following reasons:

To resolve the problem you can try using  private browsing mode (also known as anonymous or incognito). 

Private browsing is a function that all the main Web browsers have and it allows you to browse:

  • without saving any information on your computer (or smartphone/tablet) about the sites you visit (chronology), the data you enter in forms, cookies, etc.
  • without referring to your previous browsing history in current browsing.

How to open a private browsing window in your Web browser:

         - Microsoft Edge
         - Google Chrome
         - Mozilla Firefox
         - Apple Safari

If you can gain access normally after opening a private browsing window, this means that there are some settings saved on your browser that are preventing you from logging into the application correctly. 

You can then decide to either:

  • keep on accessing the application using private browsing mode, which ignores the saved settings, or
  • remove the saved settings, i.e. passwords and cookies, following the instructions on your Web browser support pages:

         - Microsoft Edge
         - Google Chrome
         - Mozilla Firefox
         - Apple Safari