- Docente: Sabrina Lelli
- Credits: 2
- Language: Italian
- Teaching Mode: Traditional lectures
- Campus: Bologna
- Corso: First cycle degree programme (L) in Biomedical Laboratory techniques (cod. 8484)
Learning outcomes
At the end of the course the student will understand the meaning of the Quality Controls commonly used in the evaluation of the performance of manual, semi-automatic and automatic laboratory methods.
Course contents
- Concept of Quality
- Quality in its various meanings and dimensions
- Institutional Accreditation (Emilia-Romagna Region model)
- Certification: ISO 9001/2015 Standard
- Quality from the Citizen's Side: Service Charter, Customer Satisfaction, Forms of Participation and Institutional Involvement of Citizens, Complaints Management.
- Building a Quality Management System
- Quality System Documents
- Definition of Clinical Governance and Its Determinants
- Clinical Risk Management
- Clinical Risk Management Tools
- Training
- Automation in the Laboratory: Instrumentation Management
- Internal Quality Control
- Graphical Representation of Controls
- External Quality Control (EQC)
- Quality Controls in the Transfusion Medicine Laboratory
Readings/Bibliography
Recommended Readings:
- Principi e Tecniche di Chimica Clinica, Luigi Spandrio Ed. Piccin Nuova Libraria
- Strategie e gestione del rischio clinico nelle organizzazioni sanitarie, Approcci, modalità, strumenti e risultati. G. Bizzarri, M. Canciani, M. Farina Ed. FrancoAngeli
- La Gestione del Rischio Clinico M. Martini C. Pelati Ed. McGrawHill
- Il Risk Management in Sanità A. Buscemi Ed. FrancoAngeli
- La Qualità in Sanità Metodi e strumenti di Clinical Governance E. Malinverno Ed. Carocci Faber
- Organizzare la Soddisfazione in Sanità G. Favretto Ed. FrancoAngeli/Sanità
- Il Cliente nella Sanità G. Favretto Ed. FrancoAngeli/Sanità
- Total Quality Management Accreditamento delle Strutture Sanitarie e Socio-Sanitarie. Esperienze a confronto G. Auteri, M. Benucci, et al. Ed. Cuzzolin
Teaching methods
- Frontal lessons
- Interaction with students
- Document production simulations
- Methodical reviews
Assessment methods
Written exam with multiple choice /open question
Teaching tools
The teaching material presented in class will be available on virtuale.unibo.it
Office hours
See the website of Sabrina Lelli