73214 - COMUNICAZIONE E GESTIONE DEI CONFLITTI

Academic Year 2015/2016

  • Teaching Mode: Traditional lectures
  • Campus: Bologna
  • Corso: Second cycle degree programme (LM) in Pedagogy- Science Of Education (cod. 8781)

Learning outcomes

At the end of the course the student will: - know the main theories on communication with reference to pedagogical reflection and educational contexts; - Know the main communicative dynamics that characterize the educational relations in different spheres and operational contexts (school, community, outside school, pedagogical coordination, etc.). - Acquire greater awareness of their own communication methods and identifies strategies to improve their effectiveness. - Identify solutions to problems and blocks communication in educational contexts; - Recognizes the properties of the phenomena of conflict and identifies strategies for managing them; - Know the main methods for managing interpersonal conflicts, in particular the techniques of mediation and negotiation.

Office hours

See the website of Alessandra Gigli