87213 - Organizational Behaviour

Course Unit Page

  • Teacher Rosana Silveira Reis

  • Credits 5

  • SSD SECS-P/10

  • Language English

  • Campus of Rimini

  • Degree Programme First cycle degree programme (L) in Economics of Tourism (cod. 8847)

  • Teaching resources on Virtuale

Academic Year 2019/2020

Learning outcomes

This course aims to provide the fundamental principles of organization design and behaviour. The student will learn how to properly apply the most important tools in the areas of organizational design and behaviour to improve firm performance. Business cases will be used to show how organizational tools and techniques can be adopted with efficacy in the context of the travel, tourism and hospitality industries.

Course contents

  • Management, Organizations and Organization Design
  • Organizational Theories: scientific management, classical school of administration, human relations school, contingency theories, resource-dependence theory, institution theory, organizational ecology, decision making.
  • Organization Models: functional, multidivisional and matrix structures; hybrid models
  • Organization Behavior: historical foundations of OB theories
  • Managing individuals: ability versus aptitude; perceptions and attributions
  • Managing motivation: classical and contemporary theories and their limitations
  • Managing groups and teams: functions; models, structures and norms, startups teams
  • Managing cultures: the impact of organizational culture at work; the functions of organizational culture
  • Managing process and people: decision-making process; conflic process 
  • Managing leading and coaching: leaders vs managers; theories of leadership


Daft, R.L Organization Theory and Design. 11th Edition. Cengage Learning, 2010 (selected chapters).

Kinicki, A. and Kreitner, R. 2009. Organization Behavior: key concepts, skills & best practices. New York: McGraw-Hill Companies, Inc (selected chapters).

Additional readings and case study material will be provided in class.

Teaching methods

There will be 9 contat hours per week with the key concepts, methods and techniques being introduced via lectures. In addition to formal lectures, we will use group discussion, cases, and video materials in order to combine conceptual and experiential approaches.

Assessment methods

Group assignments: 30%

Final written exam: 70%

Teaching tools

This course will be online.

Tools: computer and internet

Office hours

See the website of Rosana Silveira Reis