83809 - Logistics and Operations

Course Unit Page

Academic Year 2018/2019

Learning outcomes

At the end of the course the student will be able to understand the basic models and principles of logistics and operations management. At the same time the student will be able to master the most important tools of management of the logistics and operations function. As a consequence, at the end of the course the student will be able to understand the management of the technical functions in a company, as well as its links with the other functions.

Course contents

  • Logistics and Operations Framework
  • Operations systems and Metrics
  • Supply Chain Models
  • Introduction to Lean Thinking
  • Value Stream Mapping
  • Planning the Supply Chain
  • Managing Capacity
  • Flow and Pull systems
  • Role of Standard Work
  • Basic operations stability: 5S
  • Material management
  • Warehouse management
  • Product Development: Value Analysis and Value Engineering
  • Product Development: Agile Framework
  • Developing People in Operations
  • Quality and Six-sigma
  • Role of Purchasing
  • A cost model for complexity



Different books can be useful as reading sources (during the course bibliography will be explained and enriched):

  • Toyota Production System: An Integrated Approach to Just-In-Time, 4th Edition, 2011, Yasuhiro Monden, CRC Press
  • Operations management, 2012, Chase (& others), McGraw-Hill 
  • Waging War on Complexity Costs, 1st edition, 2009, Wilson & Perumal, McGraw-Hill
  • Toyota kata. Managing people for continuous improvement and superior results, 2009 by Mike Rother, McGraw-Hill
  • Lean Workbooks Series, by Lean Enterprise Institute
  • Scrum: The Art of Doing Twice the Work in Half the Time - Jeff Sutherland- Random House Business, 2015
  • Fundamentals of Value Methodology, R. Steward, Xlibris, 2007
  • The Lean Design Guidebook: Everything Your Product Development Team Needs to Slash Manufacturing Cost, R. Mascitelli, Technology Perspectives, 2004

Teaching methods

Lectures will be enriched using practical examples in order to introduce and explain key concepts. Particularly during the course some Business Games will be run so that students will be testing 'real' situation in order to experiment in a protected environment concepts such as (amongts others): supply chain, lead time, variation, push vs pull, kanban system and 5S

Assessment methods

A written exam will allow to test students learning. Questions (both open and multiple choice) together with practical exercise are part of the assessment.

Office hours

See the website of Antonio Benzi