75774 - Psychology and Social Communication

Course Unit Page

Academic Year 2018/2019

Learning outcomes

At the end of the course the student gains specific and full competence about the interpersonal communication's main analytical methodologies referring both to the verbal features and the multimodal system. The student will develop specific skills to relate with psychological aspects of social interaction in various contexts.

Course contents

During the first part of the course the following topics will be discussed:

- the interpersonal conflict: definition and phenomenology

- conflict analysis in working and professional contexts

- Non Violent perspective in conflict management

- mediation and negotiation

During the second part of the course group practice exercises on negotiation and mediation will be performed


Obligatory texts:

•         Robert J. Edelman (1996- 2005). Conflitti interpersonali nel lavoro. Analizzarli e risolverli senza aggessività o passività, TN: Ed. Erickson 

•         Ike Lasater (2011). Parole che funzionano nel mondo del lavoro, Reggio Emilia: Ed. Esserci

•         Marshall B. Rosenberg (2017). Le parole sono finestre (oppure muri), Reggio Emilia: Ed. Esserci

One text or more within the following list:

•         Oboth, M., Seils, G. (2012). Mediazione nei gruppi e nelle organizzazioni, Reggio Emilia: Ed. Esserci

•         Charest, G.(2009). Vivere in sociocrazia. Reggio Emilia: Ed. Esserci

•         Kohlrieser G. (2006-2011). La scienza della negoziazione. Sperling & Kupfer

•         Ury, W. (1991-2011). Negoziare in situazioni difficili. BG: Alessio Roberti ed.

•         Rumiati, R., Pietroni, . (2001). La negoziazione, MI: Raffaello Cortina ed.

. Pietroni, D., Rumiati, R. (2012). Il mediatore. BO: Il Mulino

•         Krishnamurti, J. (1994-200). Sul conflitto, Roma: Astrolabio

Teaching methods

lectures, critical discussion and simulated group activities

Assessment methods

The examination consists of an oral discussion focused on the specific contents of the obligatory texts as well as about the contents of the text/s chosen within the list .
The main structure of Non Violent Communication and its application to the job context will be discussed.
Causes and consequences on interpersonal conflict; difficulties with colleagues and clients; harassment and troubles at work and unsolvable conflict will be examined

The oral discussion will take place during a student's receiving day with previous mail-appointment and the mandatory enrollment in the receiving list of the day chosen and agreed upon

Teaching tools

Overhead projector for pictures presentation, PC for ppt, word or audio files use

Office hours

See the website of Roberta Lorenzetti