75329 - Performance Management Systems

Academic Year 2023/2024

Learning outcomes

The goal of this course is to provide students with a relevant knowledge of frameworks and tools for understanding and improving business performance. Specifically, the students will learn how to: - design a performance measurement system for supporting the management control task; - develop a strategic control systems with an emphasys on the monitoring of business long term and competitive value drivers; - implement a management system based on the use of performance indicators and factors.

Course contents

- Strategy Mapping

- OKR Objective ans results

- Driver based Planning

- Business Simulation

- ROCE Steering


Kaplan; Norton 2004 "Strategy Maps: Converting Intangible Assets into Tangible Outcomes"

Birkinshaw, J.; Gibson, C. 2004 “Building ambidexterity into an organization”. MIT Sloan Management Review: 47-55

Eurich, A. et al. 2019 “Leadership with Objectives and Key Results - How traditional companies can achieve agility and rigidity in performance management, Controlling: 64-79(provided during classes)

Teaching methods

Lectures, Group work, Discussion, Real World Cases, Companiy examples, Group Presentations

Assessment methods

Written Exam

Office hours

See the website of Markus Tobias Flinspach


Decent work and economic growth Industry, innovation and infrastructure

This teaching activity contributes to the achievement of the Sustainable Development Goals of the UN 2030 Agenda.