66807 - Operational Processes Organization

Learning outcomes

The target of the course is to provide to students the knowledge allowing them to understand the management of operative processes in public and private organizations.

In particular the course will analyse concepts such as flow, renewal, planning and structures addressed to processes management.

The business case study will have the main purpose of providing a deepening of the recent applications of technologies in the operative processes management.

At the end of the course the student will be able from one side to understand the collocation of operative processes in theoretical and applicative aspects and from the other to analyse the processes of organizations and place them in the filed of the most recent theories on logistic networks.

To integrate the conceptual and applied material the primary course material will be a series of cases illustrating practical implications of Theories. Students will also use complementary readings and lectures that will supply concepts and frameworks.

Course contents

The contents of the course will be:

First Module (20 hours) – Prof. Bianchi

1. Collocation in the managerial and organizational problematics. The logistics function: flows and the storage management and the production. The case CAPRARI.
2. The logistic systems in push and in pull. The management Just in time and MRP
3. The renewal system of stocks and products and the index system. Medium permanence, turnover and variation index. Exercise
4. The analysis of management timing. Procedures and processes. The network planning. Exercise.
5. The planning of the production: mobile average and esponentianl average. The calculation of production lot. Exercise
6. Tools to evaluate the progress state of projects. The method Earned Value. Cases and exercise.
7. The Man Power Planning and the harmonization of workload.

Second Module (10 hours) – Dr. ssa Tampieri

8. The tools of network processes analysis

9.The analysis of a case of online operative processes management.

10. The network approach and cots of territorial configuration in operative processes management . Integration, e-government and mobility.

11. The organizational units in processes management. Projects-processes.

Readings/Bibliography

A. Andriano, (2005) Produzione e logistica, 15. ed., nuova ed. aggiornata e ampliata. - Milano : FrancoAngeli

M. Bianchi (2007) Il sistema organizzativo e le funzioni aziendali, Giappichelli, Torino 2007.

M. Bianchi (2005) Rivedere compiti e distribuzione dei tempi di lavoro con un semplice strumento di ManPower Planning, Azienditalia IPSOA 2005, n. 7 Luglio

M. Bianchi (2009) Revisione e rimodulazione della tempistica e delle risorse di progetto, Azienditalia, IPSOA n.3 , 2009

M.Bianchi, L.Tampieri, (2012) Effects of networking activities by Internet on the creation of a business network. Experimental results of Simulimpresa laboratory. Paper submitted to Convegno ItAIS 2012, Rome (Italy) September 28-29, 2012

M. Bianchi (2012) Assegnare un tempo e un valore allo stato di avanzamento dei progetti. Azienditalia IPSOA 2012 In corso di Pubblicazione.

L. Tampieri, M. Bianchi (2011), Performance determinants in international projects. The case of 2005 - 2010 Tempus submissions, in Albertini S., Bergami M., D'Atri A., De Marco M., De Vita P., Ferrara M., Rossignoli C, Salvemini S., Generazioni e Ri Generazioni nei processi organizzativi. Conference Proceedings.

L. Tampieri (2008), Le prestazioni organizzative di sistema nella messa in rete dei servizi degli enti locali. Il caso dell'Unione Valconca, Azienda Pubblica, Maggioli ed., n.4, Ottobre-Dicembre 2008 pp. 515-537.

L. Tampieri (2006), Adeguatezza e sostenibilità organizzativa delle scelte dei Piccoli Comuni per la promozione della competitività territoriale in tema di mobilità (Dispense)

Teaching methods

Frontal lectures together with seminars and cases analysis.

Assessment methods

Written test (composed by open questions, multiple choices and exercises)

Office hours

See the website of Massimo Bianchi

See the website of Laura Tampieri