- Docente: Roberta Lorenzetti
- Credits: 6
- SSD: M-PSI/01
- Language: Italian
- Teaching Mode: Traditional lectures
- Campus: Bologna
-
Corso:
Second cycle degree programme (LM) in
Geography and Territorial Processes (cod. 0971)
Also valid for Second cycle degree programme (LM) in Public and Social Communication Sciences (cod. 0974)
Learning outcomes
At the end of the course the student gains specific andfull competence about the interpersonal communication's main analytical methodologies referring both to the verbal features and the multimodal system. The student will developspecific skills to relate with psychological aspectsof social interactioninvarious contexts.
Course contents
During the first part of the course the following topics will be discussed:
- the interpersonal conflict: definition and phenomenology
- conflict analysis in working and professional contexts
- Non Violent perspective in conflict management
- mediation and negotiation
During the second part of the course group practice exercises on negotiation and mediation will be performed
Readings/Bibliography
Obligatory texts:
• Robert J. Edelman (1996- 2005). Conflitti interpersonali nel lavoro. Analizzarli e risolverli senza aggessività o passività, TN: Ed. Erickson
• Ike Lasater (2011). Parole che funzionano nel mondo del lavoro, Reggio Emilia: Ed. Esserci
• Marshall B. Rosenberg (2006). Parlare pace. Quello che dici può cambiare il tuo mondo, Reggio Emilia: Ed. Esserci
One text or morewithin the following list:
• Oboth, M., Seils, G. (2012). Mediazione nei gruppi e nelle organizzazioni, Reggio Emilia: Ed. Esserci
• Charest, G.(2009). Vivere in sociocrazia. Reggio Emilia: Ed. Esserci
• Kohlrieser G. (2006-2011). La scienza della negoziazione. Sperling & Kupfer
• Ury, W. (1991-2011). Negoziare in situazioni difficili. BG: Alessio Roberti ed.
• Rumiati, R., Pietroni, . (2001). La negoziazione, MI: Raffaello Cortina ed.
. Pietroni, D., Rumiati, R. (2012). Il mediatore. BO: Il Mulino
• Krishnamurti, J. (1994-200). Sul conflitto, Roma: Astrolabio
Teaching methods
lectures, critical discussionand simulated group activities
Assessment methods
The examination consists of an oral discussion
Teaching tools
Overhead projector for pictures presentation, PC for ppt, wordor audio files use
Office hours
See the website of Roberta Lorenzetti