Foto del docente

Chiara Orsingher

Associate Professor

Department of Management

Academic discipline: SECS-P/08 Management

Publications

Valentini S.; Orsingher C.; De Angelis M., A meta-analytic assessment of the effects of perceived justice and emotional response in service recovery situations, in: The Day After - Inspiration, Innovation, Implementation. Proceedings of the 40th European Marketing Academy (EMAC) Conference, Ljubljana, European Marketing Academy (EMAC) - University of Ljubljana, 2011, pp. 240 - 245 [Chapter or essay]

C. Orsingher; G.L. Marzocchi; S. Valentini, Consumer (goal) satisfaction: A means-ends chain approach, «PSYCHOLOGY & MARKETING», 2011, 28, pp. 730 - 748 [Scientific article]

C.Orsingher; S.Valentini;M. De Angelis, A meta-analysis of satisfaction with complaint handling in services, «JOURNAL OF THE ACADEMY OF MARKETING SCIENCE», 2010, 38, pp. 169 - 186 [Scientific article]

G. Pizzi; C. Orsingher; G.L. Marzocchi; A. Zammit, The temporal pattern of customer satisfaction: a construal-level approach, in: Frontiers in Service Conference, SINE LOCO, sine nomine, 2010, pp. 1 - 2 (atti di: Frontiers in Service Conference 2010, Karlstad, Sweden, 10-13 giugno 2010) [Contribution to conference proceedings]

G. Pizzi; G.L. Marzocchi; C. Orsingher; A. Zammit, Why does the way you evaluate a service depends on when you evaluate it, in: 39th EMAC Conference: The Six Senses – The Essentials of Marketing Editors: Suzanne C. Beckmann, Torsten Ringberg, Thomas Ritter, COPENHAGEN, Suzanne C. Beckmann, Torsten Ringberg, Thomas Ritt, 2010, pp. 1 - 5 (atti di: 39th EMAC Conference: The Six Senses – The Essentials of Marketing, Copenhagen Business School Denmark, 1-4 June 2010) [Contribution to conference proceedings]

G. Pizzi; G.L. Marzocchi; C. Orsingher; A. Zammit, The temporal pattern of customer satisfaction: a construal-level approach, in: J.P. Helfer & J.L. Nicolas (eds.), Marketing & the Core Disciplines: Rediscovering References?, Proceedings of the 38th Annual Conference of the European Marketing Academy (EMAC), 2009, May 26-29, Audencia Nantes School of Management, Nantes, France., BRUXELLES, Helfer &Nicolas (eds.) Proceedings- 38th EMAC, 2009, pp. 1 - 5 (atti di: Marketing & the Core Disciplines: Rediscovering References?, Proceedings of the 38th Annual Conference of the European Marketing Academy (EMAC), 2009, Audencia School of Business Nantes - France, May 26-29 2009) [Contribution to conference proceedings]

G. Pizzi; E.Forti; L. Pareschi; C. Orsingher, Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis, in: Emac Conference Proceedings, s.l, s.n, 2008, pp. 25 - 34 (atti di: Emac /European Marketing Academy) Conference, Brighton, 27-30 Maggio) [Contribution to conference proceedings]

C. Orsingher; M.De Angelis; S.Valentini, A meta-analysis of satisfaction with complaint handling in services, in: Proceedings of QUIS 10, Quality in Services, ORLANDO, s.n, 2007, pp. 127 - 137 (atti di: Proceedings of QUIS 10, Quality in Services, Orlando, Florida, 14-16 June,) [Contribution to conference proceedings]

De Angelis M.; Valentini S.; Orsingher C., An empirical rewiew of satisfaction with complaint handling, in: IL MARKETING DEI TALENTI, s.l, s.n, 2007(atti di: IL MARKETING DEI TALENTI, Roma, 5-6 Ottobre) [Contribution to conference proceedings]

C. Orsingher; M. DeAngelis ; S. Valentini, Generalisation about satisfaction with complaint handling in services, in: Proceedings of the Emac Conference, s.l, s.n, 2007, pp. 90 - 95 (atti di: Emac Conference, Reykjavik, Iceland, 22-25 May) [Contribution to conference proceedings]

C. Orsingher, Assessing Quality in European Higher Education Institutions. Dissemination, Methods and Procedures, HEIDELBERG, Physica-Verlag-Springer Verlag, 2006, pp. 166 (-). [Editorship]

Montaguti E. ; Orsingher C., Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura, «MERCATI E COMPETITIVITÀ», 2006, 4, pp. 137 - 154 [Scientific article]

C. Orsingher, Le script de service fondements du concept et application au marketing des services, «RECHERCHE ET APPLICATIONS EN MARKETING», 2006, 21, 3, pp. 115 - 128 [Scientific article]

P.Eiglier; S.Llosa; C. Orsingher, Un’analisi delle esperienze di servizio soddisfacenti attraverso la Critical Incident Technique, «MERCATI E COMPETITIVITÀ», 2006, 2, pp. 61 - 82 [Scientific article]

F. Dano; S. Llosa; C.Orsingher;, Words, Words, mere words? An analysis of service customers' perception of evaluative concepts, «THE QUALITY MANAGEMENT JOURNAL», 2006, 13, 2, pp. 46 - 53 [Scientific article]

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