Foto del docente

Chiara Orsingher

Associate Professor

Department of Management

Academic discipline: SECS-P/08 Management

Publications

Orsingher, Chiara; Hogreve, Jens; Ordanini, Andrea, Building on the past: advancing theory in services through meta-analysis, «JOURNAL OF SERVICE MANAGEMENT», 2016, 27, pp. 37 - 42 [Scientific article]

Van Vaerenbergh, Yves; Orsingher, Chiara, Service recovery: An integrative framework and research agenda, «ACADEMY OF MANAGEMENT PERSPECTIVES», 2016, 30, pp. 328 - 346 [Scientific article]

Wirtz, Jochen; Orsingher, Chiara, The Bright and The Dark Side of Referral Reward Programs, in: Marketing & Retail nei mercati che cambiano, 2016, pp. 1 - 5 (atti di: Marketing & Retail nei mercati che cambiano, Cassino, 20-21 ottobre) [Contribution to conference proceedings]

Visentin, M.; Orsingher, C., The Strong Power of Weak Anchors, in: 45th EMAC Conference Proceedings – Marketing in the age of data, 2016, pp. 1 - 7 (atti di: 45th EMAC Conference – Marketing in the age of data, Oslo, 24-27 Maggio 2016) [Contribution to conference proceedings]

Sara Valentini; Chiara Orsingher; Alexandra Polyakova, Getting Emotional Twice: An Analysis of Patterns of Emotional States After Failure and Recovery, in: Atti del XII convegno annuale della Società Italiana Marketing, Parma, SIMktg, 2015, pp. 1 - 5 (atti di: ll Marketing al servizio delle città. Beni culturali e rivitalizzazione urbana, Torino, 22-23 ottobre 2015.) [Contribution to conference proceedings]

Aksoy, L.; Hogreve, J.; Lariviere, B.; Ordanini, A.; Orsingher, C, Relative measures in service research, «THE JOURNAL OF SERVICES MARKETING», 2015, 29, pp. 448 - 452 [Scientific article]

Orsingher, Chiara; Zammit, Alessandra; Polyakova, Alexandra, The effects of bloggers’ self-disclosure and information quality on consumer trust and purchase intentions, in: Il marketing al servizio delle città. Beni culturali e rivitalizzazione urbana, 2015, pp. 1 - 5 (atti di: Il marketing al servizio delle città. Beni culturali e rivitalizzazione urbana, Torino, 22-23 ottobre) [Contribution to conference proceedings]

G. Pizzi;G. L. Marzocchi;C. Orsingher;A. Zammit, The Temporal Construal of Customer Satisfaction, «JOURNAL OF SERVICE RESEARCH», 2015, 18, pp. 484 - 497 [Scientific article]

Y. Van Vaerenbergh;C. Orsingher;I. Vermeir;B. Lariviere, A Meta-Analysis of Relationships Linking Service Failure Attributions to Customer Outcomes, «JOURNAL OF SERVICE RESEARCH», 2014, 17, pp. 381 - 398 [Scientific article]

Visentin, M.; Orsingher, C., The Effect of blurbs on Consumers’ Response, in: 43th EMAC Conference Proceedings - Paradigm Shifts & Interactions, 2014, pp. 1 - 7 (atti di: 43th EMAC - Paradigm Shifts & Interactions, Valencia, 3-6 Giugno 2014) [Contribution to conference proceedings]

Chiara Orsingher; Jochen Wirtz; Hichang Cho, Online and Offline Referral Reward Programs, in: Lost in Translation: Marketing in an interconnected world, 2013, pp. 1 - 7 (atti di: LOST IN TRANSLATION: MARKETING IN AN INTERCONNECTED WORLD, Istanbul, 4-7 giugno 2013) [Contribution to conference proceedings]

Sara Valentini; Chiara Orsingher, Redoubling Emotions: An Analysis of Customers’ Emotional Patterns Following Service Failure and Recovery, in: Lost in Translation: Marketing in an interconnected world, 2013, pp. 1 - 7 (atti di: Lost in Translation: Marketing in an interconnected world, Istanbul, 4-7 giugno 2013) [Contribution to conference proceedings]

Visentin M; Orsingher C, Siamo polli da libreria? Gli effetti degli “strilli da copertina” sulla scelta di un libro., in: SMART LIFE - DALL’INNOVAZIONE TECNOLOGICA AL MERCATO, Roma, Pringo, 2013, pp. 1 - 10 (atti di: Convegno annuale SIM 2013 - Smart life. Dall'innovazione tecnologica al mercato, Milano, 3 e 4 ottobre 2013) [Contribution to conference proceedings]

J Wirtz; C Orsingher; P Chew; S K Tambyah, The Role of Metaperception on the Effectiveness of Referral Reward Programs, «JOURNAL OF SERVICE RESEARCH», 2013, 16, pp. 82 - 98 [Scientific article]

Wirtz Jochen, Orsingher Chiara, Tambyah Siok, Metaperception and the Effectiveness of Referral Reward Programs, in: Innovative Service Perspectives, 2012, pp. 1 - 1 (atti di: American Marketing Association SERVSIG International Service Research Conference,, Helsinki, 7-9 Giugno) [Contribution to conference proceedings]

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