G. Pizzi; G.L. Marzocchi; C. Orsingher; A. Zammit, The temporal pattern of customer satisfaction: a construal-level approach, in: J.P. Helfer & J.L. Nicolas (eds.), Marketing & the Core Disciplines: Rediscovering References?, Proceedings of the 38th Annual Conference of the European Marketing Academy (EMAC), 2009, May 26-29, Audencia Nantes School of Management, Nantes, France., BRUXELLES, Helfer &Nicolas (eds.) Proceedings- 38th EMAC, 2009, pp. 1 - 5 (atti di: Marketing & the Core Disciplines: Rediscovering References?, Proceedings of the 38th Annual Conference of the European Marketing Academy (EMAC), 2009, Audencia School of Business Nantes - France, May 26-29 2009) [Contributo in Atti di convegno]
G. Pizzi; E.Forti; L. Pareschi; C. Orsingher, Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis, in: Emac Conference Proceedings, s.l, s.n, 2008, pp. 25 - 34 (atti di: Emac /European Marketing Academy) Conference, Brighton, 27-30 Maggio) [Contributo in Atti di convegno]
Zammit A.; Marzocchi G.L.; Pizzi G., Time, money and compromise effect, in: EMAC Proceedings 2008 37th Conference, BRUXELLES, EMAC Proceedings, 2008, pp. 1 - 5 (atti di: Emac 37th conference 2008 University of Brighton UK, 27-30 May 2008, University of Brighton UK, 27-30 May 2008) [Contributo in Atti di convegno]
