orsingher, gelbrich Katja, Hagel Julia, Can Empathic Technology Improve Consumer Life? An Analysis of Digital Assistants in Technology-Mediated Services, in: XVI SIM Conference, 2020, pp. 1 - 5 (atti di: XVI SIM Conference, Varese, 29 -30 Ottobre 2020) [Contributo in Atti di convegno]
Valentini S.; Orsingher C.; Polyakova A., Customers’ emotions in service failure and recovery: a meta-analysis, «MARKETING LETTERS», 2020, 31, pp. 199 - 216 [articolo]Open Access
Robinson, S.; Orsingher, C.; Alkire, L.; De Keyser, A.; Giebelhausen, M.; Papamichail, K. N.; Shams, P.; Temerak, M. S., Frontline encounters of the AI kind: An evolved service encounter framework, «JOURNAL OF BUSINESS RESEARCH», 2020, 116, pp. 366 - 376 [articolo]Open Access
Wirtz, Jochen; Orsingher, Chiara*; Cho, Hichang, Engaging customers through online and offline referral reward programs, «EUROPEAN JOURNAL OF MARKETING», 2019, 53, pp. 1962 - 1987 [articolo]
Van Vaerenbergh, Yves*; Varga, Dorottya; De Keyser, Arne; Orsingher, Chiara, The Service Recovery Journey: Conceptualization, Integration, and Directions for Future Research, «JOURNAL OF SERVICE RESEARCH», 2019, 22, pp. 103 - 119 [articolo]Open Access
Bolton, Ruth N.; McColl-Kennedy, Janet R.; Cheung, Lilliemay; Gallan, Andrew; Orsingher, Chiara; Witell, Lars; Zaki, Mohamed, Customer experience challenges: bringing together digital, physical and social realms, «JOURNAL OF SERVICE MANAGEMENT», 2018, 29, pp. 776 - 808 [articolo]
Sara Valentini, Chiara Orsingher, Alexandra Polyakova, Customers’ Emotions in Service Failure and Recovery: A Meta-Analysis, in: People Make Marketing, 2018, pp. 131 - 136 (atti di: 47th EMAC Annual Conference, Glasgow, UK, May 29- June 1, 2018) [Contributo in Atti di convegno]
Orsingher, Chiara; Wirtz, Jochen, Psychological drivers of referral reward program effectiveness, «THE JOURNAL OF SERVICES MARKETING», 2018, 32, pp. 256 - 268 [articolo]
Chiara Orsingher;
Alessandra Zammit, The Effects of Social Influencers’ Self-Disclosure and Information Quality on Consumer Trust, in: People Make Marketing, Proceedings EMAC 2018, Glasgow, UK, 2018, pp. 1 - 6 (atti di: EMAC 2018, Glasgow, 29 maggio-1 giungo 2018) [Contributo in Atti di convegno]
Yves Van Vaerenberg, Dorottya Varga, Arne De Keyser, Chiara Orsingher, The Service Recovery Journey (SRJ): Conceptualization, Integration and Directions for Future Research, in: I PERCORSI IDENTITARI NEL MARKETING - XV SIM CONFERENCE, 2018, pp. 1 - 5 (atti di: I PERCORSI IDENTITARI NEL MARKETING - XV SIM CONFERENCE, Bari, 18-19 ottobre 2018) [Contributo in Atti di convegno]
Orsingher chiara, Valentini sara, Polyakova, Customers’ Emotions in Service Failure and Recovery: a Meta-Analysis, in: Advances in Consumer Research, Ayelet Gneezy, Vladas Griskevicius, and Patti Williams, Duluth,, 2017, 45, pp. 1 - 1 (atti di: Advances in Consumer Research, San Diego, California, 26-29 ottobre) [atti di convegno-abstract]
Gelbrich Katja, Hagel Julia, Orsingher Chiara., Digital helpers as marketers: How anthropomorphized digital entities support customers, in: Il Marketing di Successo Imprese, Enti e Persone, 2017, pp. 1 - 6 (atti di: Il Marketing di Successo Imprese, Enti e Persone, Bergamo, 26-27 Ottobre) [Contributo in Atti di convegno]
McColl-Kennedy, Janet R; Danaher, Tracey S.; Gallan, Andrew S.; Orsingher, Chiara; Lervik-Olsen, Line; Verma, Rohit, How do you feel today? Managing patient emotions during health care experiences to enhance well-being, «JOURNAL OF BUSINESS RESEARCH», 2017, 79, pp. 247 - 259 [articolo]
Visentin Marco; Orsingher Chiara, A field study in bookshops: how the strong power of weak anchors affects consumer behavior, in: Marketing & Retail nei mercati che cambiano, 2016, pp. 1 - 5 (atti di: Marketing & Retail nei mercati che cambiano, Cassino, 20-21 ottobre) [Contributo in Atti di convegno]
Orsingher, Chiara; Hogreve, Jens; Ordanini, Andrea, Building on the past: advancing theory in services through meta-analysis, «JOURNAL OF SERVICE MANAGEMENT», 2016, 27, pp. 37 - 42 [articolo]
