What to do in case you need medical care

in Bologna

If you study at Bologna Campus, read the following information.

If you need medical care, you must contact a General Practitioner (also known as the “family doctor”); you can choose one from the list published on the web site of Regional Healthcare Service.

If you are a EU citizen, you must bring your European Health Insurance Card – EHIC/“TEAM card”) with you. If you are a non-EU citizen and have private insurance, you must pay for your appointment; the doctor will give you an invoice you can send to the insurance company for a refund.

If the GP thinks you need to see a specialist, you will receive a prescription form; you must take this to a CUP (Centro Unico di Prenotazione) point to book an appointment. 

Some Pharmacies  have a CUP point too. 

Remember that for some specialist services, you must pay a “ticket” as a contribution to cover part of the costs. The ticket must also be paid by Italian citizens. You must pay before you see the specialist. Check whether your insurance company will also refund these costs.
First Aid

You can call an ambulance dialing 118 (available 24h including Holydays).

If necessary you may also go to the Pronto Soccorso (Emergency Room):

  • Ospedale Sant’Orsola-Malpighi - via Albertoni 15, Bologna.
  • Ospedale Maggiore - largo Nigrisoli 2, Bologna.

For Emergencies during the nights or on weekends call the Guardia Medica (Continuing Care Service): Tel.: 051 3131 (from 8.00 pm to 8.00 am or from Saturdays at 10.00 am till Mondays at 8.00 am).

For urgent dental treatment: Ambulatorio di Odontoiatria e Stomatologia “Beretta” at Ospedale Maggiore, Largo B. Nigrisoli 2, Bologna.
There is a limited number of places for emergencies. To be attended you have to take the number at 7.30 am or at 1.30 pm from Mondays to Fridays and at 7.30 am on Saturdays.
Opening hours:  Monday to Friday, 8.30 am - 12.30 pm and 2.00 - 4.00 pm; Saturday, 8.30 am - 12.00 pm; Holidays, 8.00 am - 1.00 pm.
Phone 051 3172721(Monday to Friday, 11.00 am – 1.00 pm)

In Cesena

Students studying away from home in Cesena Campus can obtain free medical care without cancelling their registration from their general practitioner in their place of residence. Read more information.

  • Accident and Emergency Department (118): Viale Ghirotti 286. Access to the A&E is free of charge only if the visit is considered appropriate. Inappropriate access to the A&E will be subject to the payment of a fee (ticket) of  €25 for the first visit to the A&E doctor and €23 for any subsequent consultations requested by the A&E doctor. There is also a maximum fee (ticket) of €36.15 for any tests prescribed by the A&E doctor.
  • Continuing Care Service ("Guardia medica" tel. 848800865): the service is free of charge for residents in Emilia-Romagna and for those domiciled with a GP in the region. Residents in other regions must pay the fee for occasional services (€15 surgery visit; €25 home visit).
  • Bufalini Hospital, viale Ghirotti 286, switchboard 0547 352 512
  • CUP - Booking appointments: the booking system allows users to book a specialist appointment for a wide range of services, both via the CUP (with a GP's prescription) and PRIVATE PRACTICE, in the following methods:
    1. CUP offices - You can book tests and visits at:
    a) Montefiore Offices in Via L. Lucchi 335 (Internal no. 16)
    b) Piazza A. Magnani Offices in Piazza Anna Magnani 146, San Mauro in Valle
    c) Corso Cavour Offices in Corso Cavour 18
    2. MediCUP -    Book with your GP
    3. FarmaCUP - Book at the Pharmacy
    4. CUP tel - Book by phone using the freephone number from a land line: 800739739, or by mobile phone: 0547 414601
    5. CUP web -Book OnLine 
    6. Text Message - Reminder and cancellation messages To use this service, when you book an appointment leave your mobile phone number.
  • Family Clinic and Spazio Giovani: the young people's clinic provides psychological and sexual health services and advice for young people, particularly concerning problems linked to sex and relationships, contraception, prevention of AIDS and other sexually transmitted diseases and AIDS and preventing abortions. 
    Contacts: Piazza Anna Magnani, 147
    Tel. 0547 394232 family clinic
    Tel. 0547 394244 spazio giovani
    e.mail: consultoriogio@ausl-cesena.emr.it
  • Pharmacies: the municipal pharmacies offer a 15% discount to university student on non-prescription drugs and all other products sold over the counter. The same discount is also available for pharmaceutical services (tests and analyses) and a help service is available for coeliac students claiming refunds for medical costs.

In Forlì

Students studying away from home in Cesena Campus can obtain free medical care without cancelling their registration from their general practitioner in their place of residence. Read more information.

  • Guardia medica (Continuing Care Service): the continuing care services run on Saturdays, Sundays, public holidays and at night, for non-urgent cases. The clinic is at Morgagni – Pierantoni Hospital, in Via Carlo Forlanini, 34 (from 8 pm to 8 am) at the following phone number 0543-731601 (24/7). Also in this case, the rates of €20 for a surgery appointment and €35 for a home visit shall apply.
  • Accident and Emergency: at the Morgagni – Pierantoni Hospital, in Via Carlo Forlanini, 34. Access to the A&E is free of charge only if the visit is considered appropriate. Inappropriate access to the A&E will be subject to the payment of a fee (ticket) of €25 for the first visit to the A&E doctor and €23 for any subsequent consultations requested by the A&E doctor. There is also a maximum fee (ticket) of €36.15 for any tests prescribed by the A&E doctor.
  • Morgagni - Pierantoni Hospital, Via Carlo Forlanini 34, switchboard tel. 0543-731111. Take bus route no. 2 from p.le della Vittoria.
  • Booking specialist appointments: the telephone booking system allows users to book a wide range of specialist services, both via the CUP (with a GP's prescription) and PRIVATE PRACTICE Book by phone from Monday to Friday, from 8 am to 6 pm (three lines available).
    FOR APPOINTMENTS BOOKABLE VIA THE CUP SERVICE there are two phone numbers:
    - 840 000 633 from land lines, connection charge only applies according to the rates applied by the network manager;
    - 199 166 003 from mobile phone, cost according to the rates applied by the service provider.
    PRIVATE PRACTICE APPOINTMENTS can be booked via the following number: 199 171 611 both from land line and mobile phone, no connection charge, cost according to the rates applied by the network manager.
  • To change your GP: go to the CUP (Centro Unificato Prenotazione) in via Oberdan 11 (from Mon to Fri: 7:00 am – 7:00 pm | Sat: 7:00 am – 2:00 pm) with your medical card and an ID document. Here you will find a list of all the doctors available to choose from. The change is temporary and must be renewed annually when you renew your domicile.
  • Pharmacies: the municipal pharmacies offer a 15% discount to university student on non-prescription drugs and all other products sold over the counter. The same discount is also available for pharmaceutical services (tests and analyses) and a help service is available for coeliac students claiming refunds for medical costs. 

In Ravenna

In Rimini

Italian Emergency telephone numbers

  • 112 - European Emergency Number
  • 113 - Emergency Police Help Number
  • 115 - Fire Department
  • 118 - Medical Emergency