C.Orsingher, S.Valentini,M. De Angelis, A meta-analysis of satisfaction with complaint handling in services, «JOURNAL OF THE ACADEMY OF MARKETING SCIENCE», 2010, 38, pp. 169 - 186 [articolo]
G. Pizzi, G.L. Marzocchi, C. Orsingher, A. Zammit, Why does the way you evaluate a service depends on when you evaluate it, in: 39th EMAC Conference:
The Six Senses – The Essentials of Marketing
Editors: Suzanne C. Beckmann, Torsten Ringberg, Thomas Ritter, COPENHAGEN, Suzanne C. Beckmann, Torsten Ringberg, Thomas Ritt, 2010, pp. 1 - 5 (atti di: 39th EMAC Conference:
The Six Senses – The Essentials of Marketing, Copenhagen Business School Denmark, 1-4 June 2010) [atti di convegno-relazione]
G. Pizzi, G.L. Marzocchi, C. Orsingher, A. Zammit, The temporal pattern of customer satisfaction: a construal-level approach, in: J.P. Helfer & J.L. Nicolas (eds.), Marketing & the Core Disciplines: Rediscovering References?, Proceedings of the 38th Annual Conference of the European Marketing Academy (EMAC), 2009, May 26-29, Audencia Nantes School of Management, Nantes, France., BRUXELLES, Helfer &Nicolas (eds.) Proceedings- 38th EMAC, 2009, pp. 1 - 5 (atti di: Marketing & the Core Disciplines: Rediscovering References?, Proceedings of the 38th Annual Conference of the European Marketing Academy (EMAC), 2009, Audencia School of Business Nantes - France, May 26-29 2009) [atti di convegno-relazione]
G. Pizzi, E.Forti, L. Pareschi, C. Orsingher, Antecedents and Consequences of Service Recovery Process in Experimental Studies: a Meta Analysis, in: Emac Conference Proceedings, s.l, s.n, 2008, pp. 25 - 34 (atti di: Emac /European Marketing Academy) Conference, Brighton, 27-30 Maggio) [atti di convegno-relazione]
C. Orsingher, M.De Angelis, S.Valentini, A meta-analysis of satisfaction with complaint handling in services, in: Proceedings of QUIS 10, Quality in Services, ORLANDO, s.n, 2007, pp. 127 - 137 (atti di: Proceedings of QUIS 10, Quality in Services, Orlando, Florida, 14-16 June,) [atti di convegno-relazione]
De Angelis M., Valentini S., Orsingher C., An empirical rewiew of satisfaction with complaint handling, in: IL MARKETING DEI TALENTI, s.l, s.n, 2007(atti di: IL MARKETING DEI TALENTI, Roma, 5-6 Ottobre) [atti di convegno-relazione]
C. Orsingher, M. DeAngelis , S. Valentini, Generalisation about satisfaction with complaint handling in services, in: Proceedings of the Emac Conference, s.l, s.n, 2007, pp. 90 - 95 (atti di: Emac Conference, Reykjavik, Iceland, 22-25 May) [atti di convegno-relazione]
Montaguti E. , Orsingher C., Customer Satisfaction ed Eterogeneità delle Preferenze: Il Contributo dei Modelli Mistura, «MERCATI E COMPETITIVITÀ», 2006, 4, pp. 137 - 154 [articolo]